terms & conditions 


Polek & Polek Terms & Conditions - Please read completely.

Credit Terms
All orders will be shipped C.O.D./ freight collect unless an approved credit line has been established.  Our open account terms are strictly Net 30 Days from the date of the invoice.

If you wish to establish a terms account please complete this credit application and fax it back to our credit department at 800.426.7972 or 973.439.2719.  You may mail it to our mailing address located at the top of the form as well.
We also offer special discount terms of 2% Net 10 days only when payment is received by the 10th day - Cash With Order (if you qualify).
Payment can be made with your company or personal credit card.  We accept Visa, MasterCard and American Express.
Payments may be sent via Wire Transfer.

NFS Check Policy
Polek & Polek's NSF (non-sufficient funds/bounced checks) Policy is as follows:
You will be charged a $35.00 returned check fee for each check we receive back from the bank.
Any company that has three (3) NSF checks will automatically be put on Certified COD or Credit Card only terms.

Debit Card Policy
When a customer uses a debit credit card their bank holds the funds for at-least 72 hours.  This is something Polek & Polek does not have any control over. Below please find our procedures on how debit card orders are processed. 
When a debit card order is placed, the mdse amount is BOOKED (to make sure the funds are available.  These funds are reserved by the customer’s bank.  We DO NOT hold the funds, the bank does. This is the banks procedure).  Once we process the order it is what is called, DELAYED CAPTURED (which means the transaction has been completed for that full amount- mdse and freight- basically SALED).  This means the customer is charged for the entire order.  They are charged only once for the DELAYED CAPTURED amount.  The BOOKED amount is held but it is not charged.  This means that the funds are reserved for us (making sure there is enough money in the customers account).  
If you do not like having your funds held, we can offer you the following options:
  1. You can notify us when using a debit credit card. We will run the debit card manually. However, if an order is placed online, it will be treated as a credit card (meaning funds will be held).
  2. ACH (electronic fund transfer), takes the entire amount out at one time and doesn’t hold any funds.  ACH takes approximately 7 to 10 days for initial set up. An application will need to be filled out. Contact Alicia Leary at ext 132 for further details.
Should you have any questions or concerns please feel free to contact our Account Receivables Department prior to using your debit card.
Ordering Procedures
For your convenience Polek & Polek offers the following services to place all parts and supplies orders:
Online - 24/7
Toll Free Telephone: 1.800.526.1360
Local Telephone/ International: 973.439.2700
Toll Free Fax: 1.800.426.7972 - get fax order form here (.pdf).
Local Fax/ International: 973.439.2719
E-mail your Account Executive directly.
Polek & Polek's business hours are from 8:00am to 7:00pm EST Monday through Friday.
Orders may be submitted online 24/7.  Orders that are submitted on weekend days or after business hours will be processed on the next business day.

Orders received before 4:00pm EST will ship the same day.

Ordering Requirements
Polek & Polek will accept orders from office equipment dealers and organizations that retain trained personnel to service their equipment.  A tax resale certificate will be required.
All claims for shortages, errors, or product damaged during shipping must be made within 10 days after receipt of goods.

Minimum Order
A minimum order of $ 50.00 is required.  Should you not meet that requirement, you will be charged a $ 5.00 handling fee.

Prices
Subject to change without notice.

Shipping Information
All shipments will be F.O.B. our warehouse.  If you have special shipping requirements not listed below, please contact your Account Executive to determine and set up your Polek Preferred shipping method.  We offer the following shipping methods through our Online order processing:
Polek Preferred - contact your Account Executive for details FedEx Ground
UPS Ground FedEx Overnight
UPS Next Day Air FedEx 2-Day Air
UPS 2-Day FedEx 2-Day Air
UPS 3-Day Pick Up - Local to Polek & Polek only

Shipments are sent prepaid and charged on the invoice unless stipulated otherwise by purchaser.
Damaged Shipments
All shipments should be inspected at the time of delivery.  All claims for damage must be made with the carrier at the time of delivery.
All claims for shortages, errors, or product damaged during shipping must be made within 10 days after receipt of goods.

Return Procedures
Should you need to return merchandise for any reason, please call your Account Executive so that they may issue you a Return Merchandise Authorization(RMA) number.  An RMA Form must accompany all returns to ensure proper credit.  Follow the guidelines listed below.
1. Product must be returned within 30 days of RMA issue date. 
2. RMA form issued by Polek & Polek must be included with the return to insure proper credit. 
3. Resalable product must be returned in original condition, without labels or markings and shipped within another carton.
Product not returned in original condition will be subject to a 15% restocking fee.
4. Polek & Polek will not accept merchandise not listed on this form.  Call us for another RMA (800) 526-1360. 
5. All returns are subject to inspection. 
  Please send back merchandise preferably by UPS or FedEx, as they offer tracking numbers should your package get lost.  If you must send your package via parcel post, inquire about available tracking services. 
Warranty
Polek & Polek will replace or credit any drum, part, or supply, which does not meet or exceed the original manufacturer's warranty specifications. Drums, parts, toner and/or supplies returned because of copy quality concerns MUST be returned with sample copies. This will enable Polek & Polek to understand exactly what you are experiencing, and obtain proper credit from our manufacturers. This policy covers wear on the drum or parts under normal operating conditions. In the event that you encounter a problem with our products, we will credit your account for parts and labor (documentation required), if our products directly caused the issue, upon verification and confirmation by Polek & Polek technicians. Polek & Polek’s liability under this guarantee is limited to reimbursements stated above.

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